Support

Contact us

Email support@climy.app. We usually reply within two business days.

Can’t sign in

Use the email and password of your TCL Home account. If you signed up with Google or Apple, set a password in TCL Home › Account › Account Security first. If it still fails, open TCL Home once: TCL sometimes asks you to verify your account there.

My AC doesn’t appear

Make sure it is paired and online in TCL Home, then pull down to refresh in Climy.

“Not confirmed by the AC yet”

The command was sent, but your unit hasn’t reported the change. Check that it’s on Wi-Fi; Climy will update when it reports.